Returns & Exchanges

HOW TO MAKE A RETURN:

Please to request a return or an exchange.

CARD PAYMENTS:

For Online Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 14 days from the date of delivery. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

OUR RETURN POLICY:

Item(s) must be returned within 14 days of first receiving the parcel.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to info@chiclefrique.com and the customer care team will get back to you with all the return shipping instructions.

If a shipment remains in customs for more than 14 days and is subsequently returned to us, the customer will be responsible for covering all associated return charges. In such cases, we will process only store credit after deducting the return shipping charges, duties and taxes.

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.

Unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.